J Maze Design takes pride in providing top-notch customer service. That's why we offer a variety of mediums to put you in contact with the tech support you need. We offer a large tutorial section here on our website, an online support form, and, of course, you can always call or e-mail us directly. We strive to provide our customers with the best and will work hard to answer your questions as soon as possible.

The Ticket Support System

The control panel features a built in message system. Clicking the "Message System" link at the top of the screen will bring you to the message system menu. "N messages waiting" will always be displayed next to the link. Messages may contain important information, so read them as soon as possible.

The message system has two components: a ticket support system and a private message system. If you needed assistance, you would click the "Create a Ticket" link. Your hosting company's support staff would respond to this ticket and you would click on the ticket name to read it. Private messages are shown in the same table. Private messages are different because they are not responses to a support ticket. Private messages can include scheduled downtime alerts, system-wide announcements, and warnings that your account is reaching its limits. To read a private message, click on its title.

Creating a Ticket

  1. Click the "Create a Ticket" link.
  2. Select message priority:
    • Low: Problem is not causing immediate difficulty.
    • Medium: Problem is causing immediate difficulty.
    • High: Problem needs to be addressed right away
  3. Enter a subject that describes the problem in a few words.
  4. Explain the problem in full detail.
  5. Click "Save."

The support staff may respond to your ticket and close it. A ticket will be closed when the problem is resolved; that is, there is no need for the ticket any more. If you have new messages waiting and don't see them in in the ticket listing, click on the "View Closed Tickets" link. If you feel that your problem has not been resolved then you may reply to the closed ticket.

Important note: Your hosting company may disable your ability to send tickets. This typically occurs when they have a different support system in place. If you can't create a ticket, visit your host's web site for support information.

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CYPN
http://www.concordypn.org

The Concord Young Professionals Network (CYPN) is a professional and personal development initiative of the Greater Concord Chamber of Commerce. Their web site offers a wealth of information on the organization and its upcoming events. J Maze Design created an easy-to-use Content Management System back-end that allows multiple users the ability to update specific sections of the site to keep content current. CYPN is driven by a web of volunteers with diverse backgrounds and this ability was crucial to the design of the site and will be an asset as the organization moves forward with its goals.