J Maze Design takes pride in providing top-notch customer service. That's why we offer a variety of mediums to put you in contact with the tech support you need. We offer a large tutorial section here on our website, an online support form, and, of course, you can always call or e-mail us directly. We strive to provide our customers with the best and will work hard to answer your questions as soon as possible.

Accessing System Logs

At the top of the Statistics menu are three text links: "Backed up Apache Logs," "Apache Usage Log," and "Apache Error Log."

Backed up Apache Logs

Clicking the "Backed up Apache Logs" link will bring you to a File Manager screen containing a list of .tar.gz files named by domain/subdomain and month. For example:

Here we see four backups for the month of April: the subdomains (admin, newsub, and reseller), and the backup for the main domain (Apr-2003.tar.gz). Backed up Apache logs contain both usage and error data.

Click on the file name of the backup to download it.

Note: Log files are owned by the server administrator and cannot be deleted. Log files do not count towards your disk space quota.

Apache Usage and Error Logs

Apache usage and error logs can be viewed directly by clicking on the "Apache Usage Log" or "Apache Error Log" link.

The raw logs appear in a large text box that looks like this:

The above image is an example of an error log. Viewing raw logs are a great way to troubleshoot specific problems, such as installing and executing scripts. Both logs (usage and error) are backed up monthly and archived in /home/domain.com/logs. Please see the previous section ("Backed up Apache Logs") for more information.

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Ragged Mountain
http://www.raggedmountainresort.com

Ragged Mountain was looking for a hip new look; J Maze Design provided them with just that, using bold black and orange to create an edgy, modern feel. The site features information on both winter and summer happenings at the mountain, including skiing and golfing. It also features an events calendar, current conditions, and trail reports. To keep this information organized and current, J Maze Design provided a custom CMS that allows Ragged Mountain to add/edit/delete content as needed. This means that visitors to the site will always have the most up-to-date information. The redesigned site also features e-commerce abilities that let patrons purchase tickets and season passes online. For added interactivity, the site has photos, videos, and links to various social networking services.